Return & Refund Policy

At Holdpup, we take great pride in the quality of our products and strive to ensure your complete satisfaction. If for any reason you are not satisfied with your purchase, we are happy to offer a return or exchange.

Important note

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase.

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact our customer service team and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged / Incorrect Order

At Holdpup, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organise a reprint or a refund for you!

Order not received

If your item has not arrived within 30 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Return & Refund

In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

To return your items, you should contact our customer service team. Please note that you will take responsibility for paying the shipping costs to return.

Please note : Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered